Consumer Law

We act in matters of consumer law, supporting companies from various sectors – such as retail, e-commerce, the automotive industry, essential services and technology – in defining legal compliance strategies and managing relations with consumers and regulatory and/or supervisory bodies.

Our work covers all phases of business activity, namely:

• Regulatory compliance and commercial practices, including price reductions, loyalty programmes, advertising and promotional campaigns, general contractual clauses and voluntary and legal guarantees for goods and services;
• E-commerce, with support in drafting privacy policies, terms and conditions of use, information on alternative dispute resolution mechanisms and digital consumer protection;
• Administrative proceedings, in the preparation of defences for suppliers of goods and/or service providers in proceedings brought by regulatory and supervisory bodies;
• Consumer litigation and arbitration, representing companies in individual disputes and class actions related to product liability, unfair terms, defects in goods and services, or misleading advertising;
• Formation of compliance and commercial teams with a view to implementing best practices and strengthening brand protection.